Payment Failure

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  shahdfarran · Member · Sep 3, 2018 at 7:05 am

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  Hello,
  WordPress keeps declining my MasterCard. I have tried two cards and none was accepted here. which is wired because I use them all the time.
  I have checked my account, I have enabled the internet use of my card and the problem hasn’t been solved yet.
  I don’t really like using PayPal because it takes a lot of an extra amount of money when changing to usd.
  thank you

  The blog I need help with is: (visible only to logged in users)

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  luizaherculanohouzel · Member · Sep 3, 2018 at 12:06 pm

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  I’m having the same problem. Can’t seem to find another way to make the payment that’s not trough the site.

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  staff-zinnia · Staff · Sep 3, 2018 at 5:49 pm

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  Hi –

  Thanks for getting in touch! We will get this sorted :)

  A few basic things to check on…

  1. call the bank and make sure they aren’t auto flagging this as a fraudulent charge.

  2. try using a different browser.

  3. clear the browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  As you already know, PayPal is an option. We can also send a manual payment link, securely through email, which typically will do the trick when all else fails.

  Let me know how y’all make out with those three steps above.