Payment for account and email I do not longer have

  • Unknown's avatar
    jindriskakoutecka · Member ·

    Hey, today I paid a lot of money for annual plan I dodnt even knew I had. Account is on business google mail, that no longer exist, the only thing I have is payment on my bank account. I wanted to contact support, but I cant, because I cant log in – what can I do?

    I want to refund money OR at least stop paying to not pay that sum next year..

    I don’t have a site with WordPress.com yet

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    I took a look, and it doesn’t look like there’s any history of purchases, transactions, or billing activity under the account you’re currently logged into, so we’re limited to what we can help with and advise here.

    If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

    The transaction ID needed will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

    WordPress XXXXXXXXXX

    If the charge on your bank statement does not follow that format, the charge was not made here at WordPress.com.

    I hope that helps!

  • Unknown's avatar
    jindriskakoutecka · Member ·

    Hello,

    yes, I made this account just to contact support, becasue I have no chance to get to that paid account. That account that is being charged is from email (email visible only to moderators and staff) (deleted google business mail, so its no longer existing). Payment was made 7. 2. 2023, transaction ID WordPress [redacted] from card xxxxxxxxxx [redacted] and it was 1234czk (55usd approximatelly)

    Thank you for help!

  • staff-95percentghost · Staff ·

    Hi! Just to note, I’ve redacted the information you shared here, so that your personal information isn’t visible to the public; the email address is hidden to other visitors by default.

    The transaction ID you provided did validate so we were able to remove the plan, and issue you a refund for the 1,234.20 Kč. The refund is on its way to you now, but I should note it can take up to 10 working days to appear on your card statement, depending on your card provider.

  • Unknown's avatar
    jindriskakoutecka · Member ·

    Thank you so, so much! <3

  • The topic ‘Payment for account and email I do not longer have’ is closed to new replies.