Payment for domain mapping that doesn't exist.

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  gtdspod · Member · Aug 3, 2016 at 10:52 am

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  I’ve been charged $13 for something that I cannot access anymore. I would like to speak to WordPress Support. Thanks!

  The blog I need help with is: (visible only to logged in users)

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  danielancines · Member · Aug 3, 2016 at 11:56 am

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  Hi, how are you?

  In this case, I’ll tag this thread for the staff help you.
  Tag: modlook.

  Regards.

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  gtdspod · Member · Aug 3, 2016 at 3:51 pm

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  Great, Thanks a lot!

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  staff-doublebassd · Staff · Aug 4, 2016 at 2:13 pm

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  Hi there,

  I checked your account and did not see any recent charges. Are you referring to a charge under a different account? You’ll need to contact us from that account in order for us to potentially provide a refund.

  Let me know, thanks!

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  gtdspod · Member · Aug 4, 2016 at 2:14 pm

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  Hi! It’s from another account that I cannot access anymore. I’ve tried the email for it, but it won’t let me sign in… Thanks!

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  staff-doublebassd · Staff · Aug 4, 2016 at 2:25 pm

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  Do you happen to know the domain URL for the mapping subscription that you were charged for? I would like to see if I can track the account.

  Also, if you have the receipt of the charge, there should be a transaction ID you can use to confirm ownership. Let me know if you have that information, and I’ll email you to retrieve it.

  Thanks!

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  gtdspod · Member · Aug 4, 2016 at 3:44 pm

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  Hi! The url was drumology.co.uk. Thanks!

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  staff-doublebassd · Staff · Aug 4, 2016 at 7:11 pm

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  Hi there,

  I found the account associated with the domain. Did you happen to find the transaction ID for the charge?