Payment for renewal

  • Unknown's avatar
    indomitable1407 · Member ·

    We want to renew our subscription but payment can not be done due to an error message. Can you please provide solution?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It appears you filed a chargeback/fraudulent transaction report with your payment provider after your WordPress.com Creator (formerly Business) plan was renewed. This resulted in the WordPress.com Creator plan being canceled, and your site losing access to the Creator plan features (such as plugins, themes, and advanced hosting features).

    I see that you have since paid the chargeback fee. You’ll need to upgrade to the WordPress.com Creator plan again. Please do that using the button below:

    After upgrading, you can follow the instructions here to restore your site to an earlier version:

    WP
    Back Up and Restore Your Website
    in WordPress.com Support
    6 min read
    Jetpack VaultPress Backup automatically saves every change and helps you get back online quickly with one‑click restores. This guide will show you how to access your site’s backups and restore your website to any previous point in time. This feature is available on sites with the WordPress.com Creator or Entrepreneur plan. If your site has one of our legacy plans, it is available on the Pro pl

    When everything’s done, your site will be back up with the content you previously had before the plan was canceled.

    Feel free to let us know if you have more questions.

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