Payment for the premium account

  • Unknown's avatar
    fxtrading4me · Member ·

    I was trying to purchase a premium account. After inserting my card details, it said that there was a problem with my card whilst the payment was still being processed. However, a message received from Barclays to say that the payment has gone through. In the meantime the payment was still being processing in wordpress and nothing happened. When I checked My Site account, it seemed like the payment may not have gone through on wordpress because it was telling me to upgrade my account. Can you please help?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    otpidusprime · Member ·

    Hello @shakiraudish
    Welcome to WordPress.COM!

    We are really sorry for the inconvenience. I am tagging this thread for staff attention.

    Please be patient, someone from the staff will be here to assist you on this topic soon.

    Thanks! 🙂

  • Unknown's avatar
    fxtrading4me · Member ·

    Yes please, let me know asap. I need to get this site up and running. It’s not allowing me to add my own domain name and it’s still showing that I need to sign up to the premium account.

  • Unknown's avatar
    fxtrading4me · Member ·

    Any news???

  • kokkieh · Staff ·

    Hi there,

    I can see both the Premium Plan and domain mapping upgrade for your site, fxtrading4me.com, on your account. You should see those upgrades if you visit the Purchases page:

    https://wordpress.com/me/purchases/

    Your domain is loading your site on my end, so everything appears to be working to me. If it’s not working for you, please try clearing your browser cache. Also note that if you only changed the domain’s name servers yesterday they might still be updating. This process can take up to 72 hours before your domain will work properly.

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