Payment for uograde

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  malupandecassius · Member · Jun 24, 2021 at 3:57 pm

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  I have just made a payment for an upgrade to PREMIUM, but my site is still showing me that I am on a free package. Please help.

  The site I need help with is cassiusinnovations.wordpress.com.

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  deancroyal · Staff · Jun 24, 2021 at 7:29 pm

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  Hi there – I have researched your account and I am not able to find any purchases.

  Let’s first make sure you purchased something through WordPress.com. Go to the following URL and enter the payment details from the receipt you received and let us know what you find:

  Why was I charged?

  Thanks and we look forward to your reply!