Payment incorrect

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  hooswritingcorner · Member · Jun 10, 2021 at 10:35 am

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  I cancelled my website and renewal, my credit card had expired and I didn’t have auto-renew for my website (hooswritingcorner.com) however I have been charged £15 on my credit card, even though I didn’t upgrade. Can you refund this charge as I didn’t authorise it. I will also contact my credit card to tell them of this unauthorised payment. Gemma Callaghan

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  staartmees · Member · Jun 10, 2021 at 10:53 am

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  To check what a charge is about, go to https://wpchrg.wordpress.com/.
  By starting a dispute, you have blocked a refund for at least 80 days, https://wordpress.com/support/payment/chargebacks/

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  staff-mckluskey · Staff · Jun 10, 2021 at 11:51 am

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  Hi Gemma,

  It looks like the auto-renewal was enabled for both the Premium plan and the domain. I can see you have now canceled both subscriptions, but the domain was already outside of the refund window (it’s 96 hours), so only a partial refund was issued.

  If you prefer, we are still on time to recover the domain so that you can transfer it to another registrar. Just let us know if that’s what you’d like to do.