Payment is missing

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  tegtmeierdm · Member · Feb 13, 2020 at 7:33 pm

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  When I log into my new Word Press website – all my previous work is missing along with the payment that I made. The transaction ID is
  My email is (email visible only to moderators and staff) It is very possible that I set something up incorrectly. Please advise.

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  staartmees · Member · Feb 13, 2020 at 7:44 pm

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  NEVER post sensitive information as a transaction ID on a public forum. I’ve asked Staff to remove this.

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  tegtmeierdm · Member · Feb 13, 2020 at 8:08 pm

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  Thank you. I wasn’t aware until just now it was a public forum

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  staff-blorbo · Staff · Feb 13, 2020 at 9:57 pm

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  That transaction ID belongs to a different account here, not the one you’re currently logged in to.

  You can recover access to that account following this guide: https://en.support.wordpress.com/account-recovery/#account-recovery-form