Payment issue

• 

  trixmotiontv · Member · Oct 8, 2018 at 12:45 pm

  • Copy link
  • Add topic to favorites

  I am having issues with upgrading my website. am getting transaction declined

  The blog I need help with is: (visible only to logged in users)

• 

  torres126 · Member · Oct 8, 2018 at 12:48 pm

  • Copy link

  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

• 

  supernovia · Staff · Oct 8, 2018 at 10:51 pm

  • Copy link

  Hi there, can you contact your bank to see if they’re blocking the purchase for whatever reason? We’ll also check with our payments team for you.