Payment Issue

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  diveteacherjenny · Member · Oct 12, 2023 at 8:18 pm

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  I tried to cancel my plan last month, and it refunded my old card. But it charged my new card, this week……

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Oct 13, 2023 at 7:57 pm

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  Hi there,

  I can confirm you have cancelled the upgrade but a refund was not issued for the auto-renewal. With this in mind I have issued a refund for C$67.20, and you can see a receipt confirming this refund here:  https://wordpress.com/me/billing

  You can expect to see the funds in your account, but it can take a billing cycle or two depending on your institution. I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to confirm.

  More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund

  Thanks!