Payment Issue and wrong theme/no access or record of payment?

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  adjpawprint07 · Member · Mar 31, 2015 at 5:07 pm

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  Please contact me someone! I need a person via email or phone to help me figure out what is wrong! I thought that I had paid for a collections premium theme; downloaded images, logos, etc. But nothing. The payment process froze, I have no receipt, and now I have a bland blog but not the theme that I paid for! Please help. I would really appreciate a person helping me with this! Please.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 31, 2015 at 5:12 pm

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  I tagged this thread for Staff assistance with your premium theme purchase. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Mar 31, 2015 at 5:13 pm

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  P.S. You did not state exactly which premium theme it is that you want to buy.

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  adjpawprint07 · Member · Mar 31, 2015 at 5:16 pm

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  I thought that I bought Collections.

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  adjpawprint07 · Member · Mar 31, 2015 at 5:17 pm

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  It says that I am subscribed at the top.

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  timethief · Member · Mar 31, 2015 at 5:19 pm

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  Oh dear, now I see you said that above and I missed it. I apologize.

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Store > My Upgrades
  Your billing history will be at Dashboard > Store > Billing History
  Your options for payment are found here http://en.support.wordpress.com/payment/

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  timethief · Member · Mar 31, 2015 at 5:20 pm

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  It says that I am subscribed at the top.

  Good then all you need is patience while waiting for Staff help.

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  adjpawprint07 · Member · Mar 31, 2015 at 5:30 pm

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  Thank you. I am trying to be patient. Is there a phone number that I can call for someone to help me? I would really appreciate someone over the phone right now. I’m still very new to this and it’s pretty confusing. Thanks.

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  adjpawprint07 · Member · Mar 31, 2015 at 5:38 pm

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  I do have another odd question. It seems as though my site has me listed as just basic, and I’ve got the collections theme in my ‘cart’. Does this mean that the payment didn’t go through? Will I be billed twice? Should I consider paying again to see if that fixes the situation? Any advice would be appreciated. Thank you.

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  adjpawprint07 · Member · Mar 31, 2015 at 5:42 pm

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  I tried to pay again, but it is in the middle of processing. The wheel just turns and turns. Nothing is happening.

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  adjpawprint07 · Member · Mar 31, 2015 at 6:04 pm

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  Okay, so as an update. I believe that I now have both premium as well as the collections theme. I am simply trying to understand how to use it. I would still appreciate someone making sure that I haven’t been billed twice, as well as checking to see that the site works properly. Thank you.

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  rachelmcr · Member · Apr 1, 2015 at 11:44 am

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  Hi there,

  I can confirm that you successfully purchased the Collections theme and WordPress.com Premium, and you were only billed once for each.

  You can see the Collections theme activated on your Premium site here:

  http://adjpawprint.com/

  Please let me know if I can do anything more to help with that. :) You can also contact us through our contact form for direct help from WordPress.com Happiness Engineers in the future.