Payment Issues

• 

  rmmedia21 · Member · Apr 10, 2021 at 2:10 pm

  • Copy link
  • Add topic to favorites

  I’ve been trying to upgrade to the premium subscription and it keeps saying “Missing contact information parameter while creating shopping cart”. All of the contact sections are filled out and the data cache has been cleared, but it still won’t process.

  The blog I need help with is: (visible only to logged in users)

• 

  shubhamgmath · Member · Apr 10, 2021 at 4:51 pm

  • Copy link

  Hi rmmedia21

  I am tagging this thread as ‘modlook’ for staff attention. Please wait for some time they will get back to you on this.

• 

  laramie27 · Member · Apr 10, 2021 at 5:28 pm

  • Copy link

  I, too, am having this same problem.

• 

  fstat · Staff · Apr 10, 2021 at 5:45 pm

  • Copy link

  Hi there,

  Our Payments team has fixed that issue and you should be able to proceed with your purchase.

  If this still doesn’t work or you have more questions, just let me know and I’ll be happy to help!