Payment issues

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  michcarbonneau · Member · Apr 15, 2017 at 7:27 pm

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  I was charged 129$ and I don’t even have a wordpress account anymore how do I get this charge reversed?

  The blog I need help with is: (visible only to logged in users)

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  hacchism · Staff · Apr 16, 2017 at 1:18 am

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  Hi there,

  I don’t even have a WordPress account anymore

  The account(@michcarbonneau) you are using for posting this question here is the WordPress.com account. So you still have the account even now.

  I just have flagged this thread for the assistances of staffs. They can investigate and assist you. Please wait patiently. Thanks :)

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  kokkieh · Staff · Apr 16, 2017 at 8:36 am

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  Hi there,

  There are no charges at all in the account that you’re using to post in this thread. You’ve never owned any upgrades via this account.

  If you have an old WordPress.com site, can you please give me the site’s address, and/or the username and email associated with it?

  On your statement, does the payment descriptor say WordPress, followed by a code, or does it say something else?

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  michcarbonneau · Member · Apr 17, 2017 at 2:36 am

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  Hi there
  I am not aware of any other accounts I’ve ever had so you know how I can look this up? I don’t even have a credit card linked to this account so I don’t know how this happened
  On my credit card it says “877-273-3049 CA” under the wordpresscharge – does that mean anything?

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  kokkieh · Staff · Apr 17, 2017 at 7:46 am

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  I’ll need to get some personal information from you to track down the charge. I’ve sent you an email, as we can’t do that here in the public forums. Please reply there with the info I requested.