Payment lacking receipt

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  planetdrum · Member · May 19, 2015 at 3:54 pm

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  No receipt for payment just made???? Nothing in email. Clicking on your automatic page doesn’t work.

  I don’t have time to wait around for your happiness engineer to return to his/her happiness desk.

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · May 19, 2015 at 9:17 pm

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  Hi there,

  I don’t see that you made a payment with the account, planetdrum.

  Please tell me more about the payment. Under what WordPress.com user name did you make it? What was the WordPress.com site? What was the product purchased/renewed?

  If you are referring to the site, planetdrum.wordpress.com, you haven’t made a financial transaction on it since May 13, 2014. Here is your billing/purchasing history:
  https://planetdrum.wordpress.com/wp-admin/admin.php?page=billing-history&user=25919105

  Looking forward to hearing from you. Thanks very much.

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  planetdrum · Member · May 20, 2015 at 12:14 am

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  I made a credit card payment this morning that is not showing on the billing/purchasing history. It was to the site planetdrum.wordpress.com and was for Domain Mapping (planet-drum.net) and
  Domain Registration (planet-drum.net) What do you suppose happened to my payment?

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  thatrobyn · Member · May 20, 2015 at 5:59 pm

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  Hey there,

  I’m unsure what caused the glitch during your transaction, but the payment for your domain registration/mapping did not go through.

  If you would like to renew your domain, planet-drum.net (which has an expiration date of August 11, 2015), you can try that again here:

  https://planetdrum.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Feel free to follow up with me afterward to confirm the purchase. Thanks much.