Payment made but plan status is still FREE PLAN

  • Unknown's avatar
    jennqiqi · Member ·

    Hi,
    I hope someone can help me. The agent who was helping me has stopped replying my email.
    I made 2 purchases by mistake as I only need 1 blog.
    1) How can I get a refund for 1 blog (that will be SGD60)
    2) Despite payments made, both my blogs status are still FREE PLAN
    3) Can you please cancel one of my blogs and give me a refund and activate my other blog so I can start my activities?
    Many thanks,
    Jennifer

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    yoga1103 · Member ·

    Hi,

    >How can I get a refund for 1 blog (that will be SGD60)

    You can refund any purchases within 30 days. You will get a full refund.

    You can go to ‘Manage Purchases’ here: https://wordpress.com/me/purchases

    Find the upgrade you wish to refund and click the ‘Cancel and refund’ link below that.

    >Despite payments made, both my blogs status are still FREE PLAN

    If you have purchased an upgrade, you can use check on the ‘Manage Purchases’ page (link given above). You will get a free domain name with the upgrades. You can get your free domain name by going to
    My Sites –> choose the site you wish to add the domain to
    Go to Domains, select ADD DOMAIN and follow the procedure. You get a free domain with your upgrades, so you will not be charged for it.

    I’m tagging ‘modlook’ for a staff answer to help you with the upgrades and the refunds.

  • kokkieh · Staff ·

    Hi there,

    We have not stopped replying to your email. Your email is still in our queue, but you have been submitting new replies on a daily basis, each new reply causing your ticket to back to the bottom of our queue.

    Please stop sending new emails and opening new support requests about this issue, and please be patient while waiting for us to reply to the open ticket. I am closing this forum thread to avoid duplication.

  • The topic ‘Payment made but plan status is still FREE PLAN’ is closed to new replies.