Payment made despite cancellation of auto renewal

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  vigilnow · Member · Nov 16, 2022 at 9:04 am

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  I cancelled the auto-renewal of payments in October and yet I was billed in November. When I submitted the details on the ‘Why was I charged’ page (https://wpchrg.wordpress.com/) , the transaction was not found at all. I would like to request a refund on November’s payment since it was made despite cancellation from my end.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Nov 16, 2022 at 11:19 am

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  Hello there,

  Many thanks for reaching out.

  It sounds like the payment details entered into the form may not be correct.

  I’d recommend finding the transaction ID as per: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id

  Alternatively, if you’re able to access the account – purchases can be cancelled here: https://wordpress.com/me/purchases