Payment made despite cancellation of auto renewal
-
I cancelled the auto-renewal of payments in October and yet I was billed in November. When I submitted the details on the ‘Why was I charged’ page (https://wpchrg.wordpress.com/) , the transaction was not found at all. I would like to request a refund on November’s payment since it was made despite cancellation from my end.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
-
Hello there,
Many thanks for reaching out.
It sounds like the payment details entered into the form may not be correct.
I’d recommend finding the transaction ID as per: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id
Alternatively, if you’re able to access the account – purchases can be cancelled here: https://wordpress.com/me/purchases
- The topic ‘Payment made despite cancellation of auto renewal’ is closed to new replies.