payment method issue

• 

  droom33 · Member · Aug 1, 2021 at 8:05 am

  • Copy link
  • Add topic to favorites

  it shows Error preparing new payment method configuration. Please contact support quoting error HYTFSI

  Site: (email visible only to moderators and staff).
  WP.com: Yes
  Correct account: Yes

• 

  staff-totoro · Staff · Aug 1, 2021 at 5:53 pm

  • Copy link

  Hi there,

  Thank you for that info. I’ve asked our payments team to take a closer look and will let you know when we find out more.

  Thanks for your patience!

• 

  staff-totoro · Staff · Aug 2, 2021 at 4:35 pm

  • Copy link

  Hi again,

  We were able to clear the block on our end. Please feel free to try your purchase again. If you have issues be sure to check with your card issuer to make sure they are not blocking purchases from WordPress.com on their end as well, thanks!