Payment not accepted

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  canalvi · Member · Oct 12, 2020 at 4:06 pm

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  im trying to print shipping labels for my orders, but NO MATTER what card i use, the system tells me to check my credit card info and try again. Ive deleted history/cookies, and ive also called both of my banks, there is no decline or payment attempt on their end.. Ive had this issues for two weeks! SOMEONE HELP!!!!!

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  austinsangs · Member · Oct 12, 2020 at 4:32 pm

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  Hi there,

  The WordPress.com staff cannot help with blocked purchases in the public forums, please reach out to the Billing Support team at the link below:

  Contact

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  staff-ozmodiar · Staff · Oct 12, 2020 at 6:13 pm

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  @austinsangs

  That is incorrect information. Please just flag threads like this for staff attention.

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  staff-ozmodiar · Staff · Oct 12, 2020 at 6:16 pm

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  @canalvi

  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org