Payment not accepted

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  fideliachukwure · Member · Oct 27, 2022 at 7:11 am

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  I am trying to checkout, and I have entered my credit card info. And I am left with this messages

  1. Your payment was not processed this time due to an error, please try to submit it again.
  2. Error authorizing credit card. Please Contact Support quoting error HYTFSI.

  I have read that maybe it is my bank, but after contacting them they confirmed that the payment should go through.

  I have a originally 96 $ order with a 50 % promo code. I have also tried with paypal and it is not working.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Oct 27, 2022 at 3:48 pm

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  Hi there,

  I am seeing a few different error messages in our system when trying to process your card. The first one I saw had a message that there were insufficient funds. So, I would make sure you have enough money in your account when you attempt the charge again.

  However, the most recent error may suggest that it may have something to do with your CVV code. When putting in your credit card info, pay special attention to the CVV code info, making sure that you put in the correct code.

  Please let me know if you continue to have issues.

  Thanks!

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  fideliachukwure · Member · Oct 27, 2022 at 8:22 pm

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  Hello,

  I have checked my balance, and I do have sufficient funds. As far as my CVV code I have entered the correct one.

  please assist me further.

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  staff-totoro · Staff · Oct 27, 2022 at 10:21 pm

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  Hi there,

  I checked with our payments team and it seems there was an issue on our end as well, which we have cleared up.

  Can you please try your transaction again? Thanks!

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  fideliachukwure · Member · Oct 28, 2022 at 9:04 am

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  Hello,

  I have tried 3 more attempts, and I have a message: “The transaction was declined. Please try another card.”

  thank you

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  helper-heroponriki · Member · Oct 28, 2022 at 2:58 pm

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  We’re not able to fully troubleshoot payment issues in the public support forums, so could you reach out to our Billing Support team? You can reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.”

  You can also send an email directly to billingsupport (at) wordpress (dot) com if you prefer that.

  They should be able to work with you and better advise.

  Thanks!