payment not going through
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Hello,
I completed a payment on the website but WordPress.com doesn’t seem to have recognised the updates. Here is the message I received after the payment.Datas from the payment message are below (with covered texts):
[redacted by staff]Could you please check? Thank you!
The blog I need help with is: (visible only to logged in users)
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Hello!
For your security, please avoid posting your transaction information on public forums, as it could be used to take over your account and website. I’ve removed that data from your post to keep your information safe.
Regarding your purchase, it was made under a different account than the one you’re currently logged into (@info330347f70a6). You’ll need to log out of this account and log into the correct one to manage the plan and your website. The email address for the correct account is the one where you received your purchase receipt. If you don’t remember the password you set for that account, you can reset it here: https://wordpress.com/wp-login.php?action=lostpassword
If you don’t remember the email address used or no longer have access to it, you’ll need to go through our account recovery process. This cannot be done on the public support forums. Please fill out this form, and our Account Recovery specialists will review your submission and help resolve the issue: https://wordpress.com/wp-login.php?action=recovery
I hope this helps! Let us know if you have any other questions.
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Thank you for your help. I’ll check as you suggested and I’ll be back soon with additional information. Thanks again!
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Hello,
and thank you for you help in advance!
We checked the emails and another registered account but it seems that no email arrived in that day, following the message received on the phone. It sounds weird, doesn’t it?
Could you please suggest something else in order to solve the problem?
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Hello @staff-heroponriki,
and thank you for you help in advance!
We checked the emails and another registered account but it seems that no email arrived in that day, following the message received on the phone. It sounds weird, doesn’t it?
Could you please suggest something else in order to solve the problem?
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