payment not processed

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  mammalightlaura · Member · Nov 24, 2016 at 10:41 am

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  Please verify as I can’t proceed to payment for upgrading my plan from FREE to PERSONAL
  I’m trying to pay through paypal. I get readdressed to paypal website, I accept the payment, payment seems to be processed but nothing happens.
  Could you please help me?
  Thanks in advance for yoru kind cooperation
  Best regards
  Laura

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Nov 24, 2016 at 11:39 am

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  Aloha laurasweetcherrybox, Are you seeing any error messages from PayPal? I have added the modlook tag so a staff member can assist you with your upgrade.

  Learn more about getting a moderator/staff reply for your questions:
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  mammalightlaura · Member · Nov 24, 2016 at 3:26 pm

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  Dear Geoffry,
  Apparently no erro detected from paypal and no error message visualised

  Thanks and regards
  Laura

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  staff-ozmodiar · Staff · Nov 24, 2016 at 8:02 pm

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  The issue appears to be on Paypal’s end. Here is the error message we are getting:

  10486: This transaction couldn’t be completed. (This transaction couldn’t be completed. Please redirect your customer to PayPal.)

  I would encourage you t contact Paypal’s support team.