payment not showing

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  talal4muchsin · Member · Sep 30, 2018 at 11:35 am

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  My payment was deducted but isnt showing anywhere and my subscription is still free

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Sep 30, 2018 at 11:47 am

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  In the meantime, could you please just confirm what the URL of the website which you are expecting an upgrade for is?

  Hope this gets resolved soon. :)

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  gemmacevans · Member · Sep 30, 2018 at 3:15 pm

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  Hi transformadator,

  I’ve checked your account and the error I’m seeing indicates the payment was declined by your bank or card provider — I recommend contacting them for more information before trying again.

  In the meantime, I’ll be here if you have any questions.

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  talal4muchsin · Member · Sep 30, 2018 at 4:43 pm

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  Hi,
  I did yesterday, they confirmed the payment was accepted

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  talal4muchsin · Member · Sep 30, 2018 at 4:55 pm

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  http://preciousplasticlebanon.wordpress.com/

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  gemmacevans · Member · Oct 2, 2018 at 2:20 pm

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  Your first payment to WordPress.com was declined but I see you have since been able to upgrade to a plan which includes the custom domain, preciousplasticlb.com:

  https://wordpress.com/me/purchases/billing

  We were unable to process the first payment because your card was declined so I think you are seeing the second successful payment on your statement. Can you confirm whether you are seeing two separate charges there or just one? You’ll notice only one charge is listed on the Billing History page I linked to above.