Payment of Account

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  karenreppen2014 · Member · Oct 16, 2018 at 7:23 pm

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  I’m part of a group that has a wordpress.com premium website. We’ve gotten two notices that the credit card we pay for our subscription is expired and we need to renew. That’s not a problem, except we got two notices… one for $99 and another for $64. Why two different charges?

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Oct 17, 2018 at 3:22 pm

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  Howdy :)

  What is the site connected to the premium plan? I’m happy to take a look and see what the charges are for.

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  karenreppen2014 · Member · Oct 17, 2018 at 10:52 pm

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  Yes, I do believe we are a premium account. It was set up by someone who is no longer part of our group which is: http://www.walkingeachotherhomemadison.org. Under walkingeachotherhomefunerals.
  And the primary contact is (email visible only to moderators and staff). The invoices indicate that the expiration date is November 11, 2018. Just want to make sure what the charges are for.
  Thanks!

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  gemmacevans · Member · Oct 18, 2018 at 3:41 pm

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  Hi karenreppen2014,

  Thanks for sending the site address. There are upgrades connected to walkingeachotherhomemadison.org so please login as walkingeachotherhomefunerals to manage or view those.

  And the primary contact is (email visible only to moderators and staff).

  I wasn’t able to find a WordPress.com account connected the email address you shared and I can see only see one charge connected to walkingeachotherhomemadison.org. I’ve sent an sent an email to the email address connected to your karenreppen2014 account for more information about the second charge.

  I’ll follow up with you there but please let me know if that email doesn’t come through.

  Thanks!