Payment plans

  • Unknown's avatar
    collectivemindsllc1b941f7cd3 · Member ·

    I have been paying for a site on word press, the domain and everything and when i attempt to talk to a human your computer response is that i do not have a paid site??? computers are good to work on, but not for necessary human action so I would really like to talk to a human I can be reached at 216-882-7577 or please send em a number to call

    Self-declared URL: http://www.collectivemindsllc.org
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    kaichicha · Member ·

    Hi @collectivemindsllc1b941f7cd3,

    It looks like you’re using an email address that isn’t linked to your paid plan, which is why the bot indicated that you don’t have a paid account. To help us assist you properly, please log in with the correct account and reach out through the private support channel, or send an email to help@wordpress.com.

    While we don’t offer phone support, we’re more than happy to assist you via our private support channel.

    If you have any other questions, please let me know!

  • Unknown's avatar
    himanshumehrawp · Member ·

    Payment plans

    WordPress.com does not offer direct phone support or a public phone number where you can reliably talk to a human. Even though some third-party websites may list phone numbers, WordPress.com customer support themselves confirm all direct phone lines are NOT active support channels.

    How to Contact Human Support with a Paid WordPress.com Plan:

    • Log into your WordPress.com account.
    • Go to your site’s dashboard.
    • Click the question mark (?) icon in the top right to open the Help Center.
    • Click the “Still need help?” or “Contact Us” button at the bottom of the Help Center popup.
    • Fill out your issue — you can connect with a real person (Happiness Engineer) via live chat or email (if you have a paid plan).

    Other Contact Methods:

    • https://wordpress.com/support/contact/ (for customer service)
    • Community forum: WordPress.com Forums for unpaid/free sites.
    • If in doubt about your paid status, check your billing area on your profile or ask via support chat.
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