Payment problem

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  ewaynecarp · Member · Oct 20, 2015 at 3:20 pm

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  I want to renew my blog jeanpaton.com but after putting in my new credit card information, I received the following message: ‘Invalid cardholder name.’ Please advise.

  E. Wayne Carp

  The blog I need help with is: (visible only to logged in users)

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  jsase5 · Member · Oct 20, 2015 at 3:57 pm

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  Howdy @ewaynecarp!

  Does the name you entered match exactly with the name on the credit card?

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  ewaynecarp · Member · Oct 20, 2015 at 10:28 pm

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  Thanks for replying. In response to your question, I don’t know. One has so many accounts with so many different usernames, it is impossible to keep track. But why should that make a difference? If someone else wanted to pay for my domain why shouldn’t WordPress accept the payment as long as the credit card was valid and that person was able to access my account. It looks as if I will have to call WordPress and straighten things out. Again, thanks.

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  timethief · Member · Oct 20, 2015 at 10:34 pm

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  There is no phone support.

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  timethief · Member · Oct 20, 2015 at 10:35 pm

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  WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

  If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.

  In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

  The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

  More about echecks here:
  https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

  If you do have a card from a supported country and a card that does meet the criteria and you are having trouble purchasing an upgrade, above then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  ewaynecarp · Member · Oct 20, 2015 at 10:36 pm

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  Thanks for the info, bu then how does one resolve these sort of issues?

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  ewaynecarp · Member · Oct 20, 2015 at 10:40 pm

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  Just for the record: I am a US citizen and all my credit cards are valid. I was renewed automatically last year. However, that card’s expiration date expired, so I have to renew manually.

  Your info is really helpful. I will take some time to digest it and follow through. Thank you very much.

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  staff-ozmodiar · Staff · Oct 23, 2015 at 2:37 am

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  I am seeing a successful transaction. So I’m going to assume that you got this sorted out unless I hear form you otherwise.

  If this happens in the future, please contact Paypal, our payment processor, and ask them why they are refusing the payment.