Payment problem

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  nange17 · Member · Apr 1, 2020 at 8:49 pm

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  Hello,
  I’ve suscribed to a premium plan, I paid by PayPal and I’ve received a mail confirmation from PayPal and WordPress.
  But I don’t see any change on my wordpress: it is still on a « free plan » and it still purpose to upgrade ma website to a premium plan. I don’t have the domain I choose either.
  Is it because my payment didn’t work ? Or is there a time limit between the payment and the upgrade ?
  Thank you for your help.
  Have a nice evening
  Nange

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Apr 1, 2020 at 11:32 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  Please contact us via help (at) wordpress (dot) com with the details from the transaction.

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  nange17 · Member · Apr 3, 2020 at 5:05 pm

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  As you said, I sent you an email on 2/04 at help @ wordpress.com, with screenshots of proof of debit and the automatic email I received from you to confirm the transaction. I restarted you today with another email but still no response and I was charged the 96 €.
  You have all the information in my emails: I paid, I would like an answer now.
  Thank you.

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  staff-blorbo · Staff · Apr 3, 2020 at 6:38 pm

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  Our billing team will reply to your email as soon as they can. We do not handle billing matters like this in the public forums.