Payment processed without consent

• 

  impossibleperformance · Member · Aug 7, 2020 at 7:04 pm

  • Copy link
  • Add topic to favorites

  Hi there. Yesterday, there was a payment of $319.80 that was processed from my account. I did not allow or ask for this payment to be processed and need it refunded back into my account. I sent an email yesterday but have not received a response yet. I need someone to get back with me as soon as possible. You can contact me via phone [redacted]. Thank you.

• 

  staff-doublebassd · Staff · Aug 7, 2020 at 9:17 pm

  • Copy link

  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!