Payment processing issue

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  liverpooldeputies · Member · Apr 29, 2015 at 3:52 pm

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  I have recently set up a blog on behalf of a professional network and despite selecting the £85 WordPress premium option during setup, I seem to have only ended up with the standard/free version. Is there any way of finding out what has happened to my payment as I don’t want to make a card payment twice.

  The blog I need help with is: (visible only to logged in users)

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  ariwinokur · Member · Apr 29, 2015 at 4:07 pm

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  I have tagged this thread so that it can be addressed by a staff member. Please make sure you are subscribed to this thread so that you know when the staff member responds. You can subscribe by clicking the “Subscribe to Topic” link on the right.

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  timethief · Member · Apr 29, 2015 at 4:10 pm

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  Provided you are logged in under the same username account that purchased the upgrade for http://liverpoolprimarydeputies.wordpress.com/ please tell us exactly what you see at:

  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  as well as at:

  Dashboard > Store > Billing History

  View Your Billing History

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  shawnajroberts · Member · Apr 29, 2015 at 6:45 pm

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  Hello! I see no payments on your account. Can you let me know the specific site you were purchasing the Premium plan for?

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  liverpooldeputies · Member · Apr 29, 2015 at 7:46 pm

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  There are no upgrades listed in My Upgrades so I guess it hasn’t gone through as the liverpoolprimarydeputies.com domain doesn’t work either so looks like I need to do it all again.

  Thanks for your quick responses.

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  shawnajroberts · Member · Apr 29, 2015 at 11:30 pm

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  I agree. It looks like that payment didn’t go through. You can purchase the Premium plan here:

  https://wordpress.com/plans

  Then register the domain here:

  https://wordpress.com/domains/register/