Payment processing seems stuck

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  exfoliatethesoul · Member · Aug 26, 2018 at 7:12 pm

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  The progress bar on the payment page is full and still moving for almost ten minutes. I’m concerned that if I refresh or close the page I’ll be charged and have no confirmation. Has this happen to anyone?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Aug 27, 2018 at 1:18 pm

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  Hi there,

  Of what progress bar are you speaking?

  I can see a Premium Plan, the domain, exfoliatethesoul.com, and a G Suite email subscription active on your account. These upgrades were bought yesterday, and you can see receipts for your payments here:

  https://wordpress.com/me/purchases/billing/

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  exfoliatethesoul · Member · Aug 27, 2018 at 3:48 pm

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  I decided to risk it and refresh the payment page while it was processing. I entered my payment information again and it worked the second time. Thank you for your response.

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  brookedot · Member · Aug 27, 2018 at 8:14 pm

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  Thanks for the update and sorry for the trouble. Glad it all worked out in the end. If you need anything else let us know.