Payment. Receipt ID 55495186

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  dstanley24 · Member · Mar 23, 2021 at 10:09 am

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  Hi, we have a recurring payment, but it seems to have been taken twice this year. Once as a recurring one, and once as a new purchase. Can you tell me why, and refund the new subscription if allowed.

  Thanks

  Joanne

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  staartmees · Member · Mar 23, 2021 at 10:32 am

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  To know what a charge is about, check it at https://wpchrg.wordpress.com/. You can contact the Billing Team using the contact form on that page.

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  fstat · Staff · Mar 24, 2021 at 8:42 am

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  Hi there,

  It looks like you’re referring to a premium extension purchase from WooCommerce.com. Therefore you need to contact them at https://woocommerce.com/my-account/create-a-ticket/ and ask for a cancelation and refund.