payment ref : 7122055 on sept 30th.

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  murrayangell · Member · Oct 11, 2014 at 1:38 pm

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  I paid for my domain but it is not there anymore. It was there up until 9th Oct but has disappeared. I also cannot get my emails which are directed to (email visible only to moderators and staff).
  Can you please sort this problem out quickly please. Regards Angela

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Oct 13, 2014 at 3:04 am

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  Hi Angela,

  I see that you were in contact with my colleague, Melanie, regarding this issue. Please note that you attempted to renew your domain on September 30th, but the domain actually expired on August 29th, 2014. As Melanie mentioned, an $80 late fee is put on us by our registrar to redeem the domain.

  I have contacted our registrar about redeeming the domain. I will contact you as soon as I hear back.

  I also cannot get my emails which are directed to (email visible only to moderators and staff).

  This is because the domain has expired. If we are able to redeem the domain your email will be up and running again.

  Let me know if you have any questions with this!

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  gracejiyoung · Member · Oct 14, 2014 at 5:06 am

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  Hi there,

  I have sent in the request to redeem the domain. Once I hear back I will get back to you promptly.

  Cheers!

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  gracejiyoung · Member · Oct 16, 2014 at 4:07 am

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  Hi there,

  I have great news! The domain has been redeemed, and it is now active within your account!

  Cheers!

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  murrayangell · Member · Oct 16, 2014 at 5:55 am

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  That is great news. Thanks so much.

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  gracejiyoung · Member · Oct 16, 2014 at 6:03 am

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  You’re very welcome.

  Happy Blogging :)