Payment refund!

• 

  tommaglaras300 · Member · Dec 14, 2020 at 5:55 pm

  • Copy link
  • Add topic to favorites

  Another year passes and still this company is taking money from my account. I’ve cancelled this 2 years in a row now and both times gone through this painful process to get my money back! Refund

• 

  staff-ozmodiar · Staff · Dec 14, 2020 at 7:07 pm

  • Copy link

  Hi,

  Do you happen to have any more information about the upgrade that was renewed? The URL of the site it applied to would be very helpful.

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.