payment refund

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  crystalscozycorner · Member · Mar 21, 2022 at 10:43 pm

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  I need to find out how to get a refund for this site. WordPress has locked this account and it’s been locked for months. My husbands card was charged to renew today, but when we get in there, it shows that no payments have been made, no cards have been saved, yet a payment had been made and a card was obviously saved.

  WP.com: Yes
  Correct account: Unknown

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  staff-blorbo · Staff · Mar 21, 2022 at 11:03 pm

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  We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com