Payment – refund

  • Unknown's avatar
    anjaronnau · Member ·

    Hi WP.
    On the 29/30th of april, i cancelled my account.
    I was told by e-mail that the amount of 1800 kr was going to be refunded to me.
    But at this moment, the amount is still ‘locked ‘ and reserved by WP, in my bankaccount.
    Its my money, but I cannot get to use any of them, as long as WP has it reserved.
    Its been many days now, can you please release and unlock the amount ??

    THANK you :-)
    Regards,
    Anja

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Based on our records, you requested the cancellation before your bank transferred the funds to us. As a result, we did not issue a refund. Instead, your bank likely removed the temporary charge from your account. Therefore, we recommend that you contact your bank to inquire about the cancelled transaction.

    Please let us know if you have any additional questions.

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