Payment refund

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  jasmineornelas · Member · Feb 24, 2017 at 4:15 am

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  I payed for a blog and spoke to customer service the same day to cancel it for a full refund. The person that helped me said it was done and the money will be returned to me. Why is it that I still haven’t received the money back? Did my account get cancelled?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Feb 24, 2017 at 6:48 am

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  It can take 5-7 business days before the refund appears. https://en.support.wordpress.com/refunds/

  There is no phone support available here on WordPressdotcom. How long ago did this chat with customer service take place?

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  kokkieh · Staff · Feb 24, 2017 at 10:43 am

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  Hi there,

  Your refund was issued on the 18th, so most likely your bank is still processing it. We issue refunds immediately on our end, but we don’t control how long your bank takes to process it. If you haven’t received the refund yet after 10 business days, please contact your bank directly to enquire about this.

  You can view a receipt for the refund transaction here:

  https://wordpress.com/me/purchases/billing/