Payment renewed
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Good evening. I helped my grandma with a website last year and the payment renewed yesterday. I thought I took care of this last year. And I did not want to renew it. How can I reverse this payment?
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Log in to your WordPress.com account and go to https://wordpress.com/me/purchases to cancel what you no longer want.
You can also find refund policy here:
I am adding modlook tag for staff intervention.
They are the one who can provide you with an exact solution.Thanks !!!
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Hi there,
Can you please let us know the address of that website so we can have a look?
Also, if you’re not able to log in to that WordPress.com account, please follow our Account Recovery guide to gain access and cancel the renewal:
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Hello. I used it for school and to get my grandmother a website. I can’t remebwr which one I spent the money on. But I do not have my grandmothers log in information. This was more a failed website we tried to set up so we forgot about it a few months after purchasing. That being said my grandmother doesn’t remebwr the account info. I do have my card information that you charged me. I just want to cancel my subscription and get the money refunded. I was unaware that it would continue to charge. Is there a number or direct contact I can talk to in your billing department?
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Hi there,
If you aren’t sure about the charge on your bank statement, you can fill out the form at http://wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.
Thanks,
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