Payment taken

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  helsmbee · Member · May 8, 2020 at 6:24 am

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  You have taken a payment of £51 which shouldn’t have been taken. Please refund.

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  kruttikaphalke · Member · May 8, 2020 at 6:34 am

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  Hi there,

  Please share the site URL so that we can assist you further.

  Adding modlook to this thread so one of the staff members would check with the charges applied.

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  staartmees · Member · May 8, 2020 at 6:37 am

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  You can check that payment at https://wpchrg.wordpress.com/

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  fstat · Staff · May 8, 2020 at 7:37 am

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  Hi there,

  I can see we issued that refund almost a year ago (July 19, 2019). You can see a receipt for that refund here:

  https://wordpress.com/me/purchases/billing/

  If you cannot see that refund in your statement please get in touch with your bank and provide them with the transaction ID that appears in the refund receipt as a reference.

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  helsmbee · Member · May 8, 2020 at 11:18 am

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  It is on my April 2020 card statement. A payment of £51 has been taken.

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  fstat · Staff · May 8, 2020 at 11:29 am

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  Please contact our Billing team through the form below.

  https://wordpress.com/support/contact/?whywasi=charged

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  helsmbee · Member · May 9, 2020 at 6:00 am

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  Thank you