Payment taken in error for closed account and transaction not showing in purchases

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  misskdays · Member · Apr 17, 2022 at 10:15 am

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  On 24th Feb WordPress took £51 from my debit card (again) despite me closing my account a month before and receiving a refund for the original payment in Jan.
  Does not display in purchases or transactions and no live chat as accout closed.
  Disappointed.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  rawalplawit · Member · Apr 17, 2022 at 10:28 am

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  Sorry to hear that, I’d suggest you to contact the billing team. You can do that on https://wpchrg.wordpress.com/

  Also, you can cancel the plan yourself from the following page if you have the option:
  https://wordpress.com/me/purchases

  I hope it helps.

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  staartmees · Member · Apr 17, 2022 at 10:29 am

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  To know what that charge is about, go to https://wpchrg.wordpress.com/

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  supernovia · Staff · Apr 17, 2022 at 10:24 pm

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  Hi @misskdays, the purchase was on this account, but it was cancelled and refunded. It won’t show in active purchases, but you can see that in your billing history here:
  https://wordpress.com/me/purchases/billing

  If you need specific information that you’re not finding, please let us know.