Payment went through and I didn’t want it to…

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  gous913 · Member · Feb 29, 2020 at 9:41 am

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  Hi, My contract just auto renewed, is there anyway to undue this? Please help. My sincerest apologies for the inconvenience

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  supernovia · Staff · Feb 29, 2020 at 9:38 pm

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  Hi @gous913, no worries, we can help with a refund. We do need you to log into the account that’s associated with the upgrade, though. Can you log out, then log in again using the email address that received purchase notifications and what not? That’s the one you’ll need to use to access the site. Here’s how you can recover access if needed:

  Recover Your Account

  If you’re having trouble with that, can you please send a link to the site?