payment won't process

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  luckygirlphotographybyjess · Member · Sep 23, 2015 at 4:09 am

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  I’m attempting to upgrade to premium but my payment won’t process. It’s not my card, i put in all my information, hit submit and nothing happens. I’ve also tried paypal. It processes through paypal and then goes straight back to the cart. It won’t process.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Sep 23, 2015 at 10:34 pm

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  Hi Jess,

  I checked your account and noticed that we’re receiving a 10486 error from Paypal. This usually occurs when your billing address is entered incorrectly. When this error occurs, Paypal’s API documents mentions:

  Using the existing token, redirect the customer back to PayPal to select a different funding source or to add a new funding source. See this How To guide for more information.

  All you need to do is click purchase again and fill in the correct billing details in your PayPal account when prompted (or maybe login to PayPal first and update it).

  Let me know if you have have any more trouble.

  Thanks!

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  benjaminlukefox · Member · Oct 20, 2015 at 2:13 pm

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  I’m having a similar problem benjaminlukefox

  I think the billing address that I have put in is ok.

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  staff-doublebassd · Staff · Oct 21, 2015 at 1:44 am

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  Hi @benjaminlukefox,

  We are receiving the same 10486 error on our end. Just to cover all of the bases, can you click purchase again and fill in the correct billing details in your PayPal account when prompted?

  Let me know if that corrects the problem.

  Thanks!

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  beaconeventspro · Member · Oct 30, 2015 at 2:19 am

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  I am having the same problem. It won’t process my payment. I have tried to use a credit card and then attempted to use paypal however the link to paypal doesn’t work.

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  staff-doublebassd · Staff · Oct 30, 2015 at 4:35 pm

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  @beaconeventspro

  It appears that you were able to make the subscription purchase. Feel free to let me know if you have any other questions or issues.

  Thanks!