Payments
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Hi
We are new to WordPress. We created our e-store and wanted to test how payment works. So I made a transaction from my personal credit card to order an item from Ali express. After two days there was no info on the transaction made. When I checked with Ali express, even they didn’t had any order info. So I disputed the transaction. Unfortunately WordPress is charging me $15 as fee for that dispute. Can you please cancel that fee as its first time and I am still learning about these.
Thanks for understanding
Vyapara.WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
I don’t see any payments made from the WordPress.com account you’re posting from. Is there another account where all this happened? Can you log into that account and reply from there?
I also wanted to clarify that your site at vyapara.com isn’t hosted by us at WordPress.com. It’s a self-hosted WordPress.org site hosted by Bluehost, a different hosting company.
There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.
Please reply from your other WordPress.com account so that we can investigate what’s going on and help you accordingly.
Regards
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Hi there!
Since you’re using WooCommerce Payments, please create a ticket with the WooCommerce support team. You will need to log into WooCommerce.com with your WordPress.com account to create the ticket. When submitting the ticket, please choose WooCommerce Payments as the product you need help with. The team will get back to you via email to help you with this further.
If you’re having trouble logging in, you can also use the contact form here.
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