Payments

  • Unknown's avatar
    transformyourbodyar · Member ·

    I have woocommerce connected to stripe. On woocommerce dashbord on my WP website I have 2 purchases. I have marked them both as completed and I seepayment completed. On sitrpie standard account this transactions are marked as cancelled. Why ? Where did my momey go ? I have contacted stripe already and they said that it looks like my woocomerce is connected to my stripe express account. But there is nothing there on the dashboard. They told me to contact woocomerce but is there a chat support or contact number ? Or maybe anyone could advise how to check when the money are ?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

    We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

    https://wordpress.org/support/plugin/woocommerce

    Thanks!

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