payments

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  kiwisvillage · Member · Apr 1, 2017 at 9:50 pm

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  I already just purchased a domain name. When I try to set up an account with WordPress to map that domain together, my account gets declined because I already have that domain name.

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · Apr 2, 2017 at 9:42 am

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  I am tagging this question with the modlook tag so that someone from the staff can answer it.

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  staff-zinnia · Staff · Apr 2, 2017 at 1:29 pm

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  Good Morning –

  kiwisvillage, please share the domain address and I’ll be happy to help.

  The first step is to add a plan to your account. Head over to wordpress.com/pricing/ to take a look at the plans and their features for a side-by-side comparison.

  After you add a plan to the account you’ll click on My Sites > Domains > Add > Map it!
  Here are the detailed instructions: https://en.support.wordpress.com/map-existing-domain/

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  kiwisvillage · Member · Apr 2, 2017 at 3:52 pm

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  Hello and thanks for your help. the domain name is kiwisvillage.coom

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  kiwisvillage · Member · Apr 2, 2017 at 3:53 pm

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  kiwisvillage.com

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  kiwisvillage · Member · Apr 2, 2017 at 5:34 pm

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  I also would like to add that I cannot add a plain to my account and that is the problem. It won’t let me add anything as it says “{“error”:”domain_error”,”message”:”This domain already exists and cannot be registered.”}”

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  staff-zinnia · Staff · Apr 3, 2017 at 2:30 pm

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  You’ll need to map the domain to your account since you’ve already registered it elsewhere. This process is different from registering a new domain. Be sure to choose the mapping option when you click on My Sites > Domains.

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  kiwisvillage · Member · Apr 3, 2017 at 7:49 pm

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  I understand what you are asking me to do.
  I am following the steps from https://en.support.wordpress.com/map-existing-domain/
  Within step 1. it says “Complete the checkout process for the domain mapping and WordPress.com plan (if you didn’t have a plan already).”
  I am saying that I cannot complete this process because Paypal and my Visa are telling me in the error message, that this domain already exists and cannot be registered. I cannot proceed to Step 2.

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  staff-zinnia · Staff · Apr 3, 2017 at 11:42 pm

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  Hi –

  Thank you for those details.

  I’ve added WordPress.com Personal to your account and the necessary domain mapping for kiwisvillage.com.

  You’ll see that I’ve sent an email with a manual payment link. Let me know if you have any trouble with that link (you can reply to that email directly).

  Please clear your browser cache and then sign back in to WordPress.com. This could be an issue with your browser. https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache