Payments are disabled

  • Unknown's avatar
    kyleandmadie · Member ·

    Hello, I just started a website a few days ago and when I went to upgrade my plan it told me that payments are disabled for my account. I sent a couple emails to try to get this resolved but nobody has assisted me. It would be great if someone can help me enable my payments again. Thanks!

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ssingh2005sb · Member ·

    Hello!

    It seems you cannot make payments on your site or are blocked. The staff here at WordPress.com can help you with the same. I am adding a “mod look” for quick responses.

    Let me know if you have any further questions!

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your account, and your ability to purchase upgrades has indeed been disabled, and you should’ve received a notification in your dashboard regarding this. We cannot assist you in the forums but click on the notification in your dashboard to reach our payments staff.

    Our Billing Support team handles inquiries about this. You can contact them for assistance using the link in your dashboard: “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com as well.

    Thanks!

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