Payments Failing

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  admin8c214c48f8 · Member · Jun 15, 2021 at 6:16 pm

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  Trying to understand why we are getting so many failed payments over the past 24 hours

  I don’t have a site linked to this WordPress.com account

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  admin8c214c48f8 · Member · Jun 15, 2021 at 6:20 pm

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  We are connected to Square and we’ve already checked with them a few times. The failed payments are not making their way there and 1/3 of the payments are actually going through and completing but 2/3 are getting an error for payment at check out.

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  staff-blorbo · Staff · Jun 15, 2021 at 6:27 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  admin8c214c48f8 · Member · Jun 15, 2021 at 6:43 pm

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  10dollarcartridge.com

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  helper-heroponriki · Member · Jun 15, 2021 at 7:23 pm

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  It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

  You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.