Payments Halted

• 

  spectrumtechnologiesep · Member · Aug 19, 2020 at 12:54 am

  • Copy link
  • Add topic to favorites

  We are having issues with a woocommerce plug in that is no longer accepting payments.

• 

  staff-doublebassd · Staff · Aug 19, 2020 at 1:50 am

  • Copy link

  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org