Payments on WooCommerce
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Hi! I have an online shop with WooCommerce and we are using PayFast as the payment gateway. When customers place orders payment is made and the orders go on hold pending payment and the eventually end up cancelled in the abandoned cart.
The funds do go through to PayFast.
I have spoken to PayFast and they say the problem must be on WooCommerce.
Please are you able to assist? -
Hi there,
If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:
https://woocommerce.com/my-account/create-a-ticket/
But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:
https://wordpress.org/support/plugin/woocommerce
These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:
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