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  naayben · Member · Dec 5, 2023 at 5:56 pm

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  I am having an issue where customers do not get the option to use applepay or Google Pay.

  I have spent countless times on the helpdesk to stripe making sure the doains are configured. I have also spoken to the bank both of which kep telling me the accounts are correcta nd apple pay should be working.

  The website is https://castcompetitions.co.uk/

  The theme is https://themeforest.net/item/pomana-lottery-giveaways-wordpress-theme/43111834?gad_source=1&gclid=Cj0KCQiAsburBhCIARIsAExmsu7m63wH231dnCQRvJMPAzJYOcwb7pC4hhggm5djmm-WtM6EbMWpx9gaAg6jEALw_wcB

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  naayben · Member · Dec 5, 2023 at 5:59 pm

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  the blog link it has added is nothing to do with my problem

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  parkdanil · Member · Dec 5, 2023 at 6:28 pm

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  It doesn’t look like you are a WordPress.com client. You’ll need to contact your service provider for support.

  https://wordpress.com/site-profiler/https://castcompetitions.co.uk

  You can also see if there is help available on the WordPress.org forums which are intended for self-hosted installations of this software.

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  naayben · Member · Dec 5, 2023 at 6:31 pm

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  It’s a wordpress bakery website on wordpress – does this not qualify?

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  parkdanil · Member · Dec 5, 2023 at 7:08 pm

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  Sorry, I know it is confusing, the WordPress software is available through many hosting providers. Your provider is Siteground and they would be the ones to contact for technical issues.

  There may also be help available from forum users at WordPress.org, which is a community for people running self-hosted blogs that use different versions of the WordPress software.

  This forum is for clients that have their service provided by WordPress.com, which uses the core version of the WordPress software.

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  kathrynwp · Staff · Dec 5, 2023 at 8:16 pm

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  Hi @naayben – as @parkdanil mentioned, these help forums are for folks hosted here on WordPress.com, which is a managed hosting provider where WordPress is pre-installed. It looks like your site castcompetitions.co.uk is hosted over at Siteground.

  If you need help with setup in the WooCommerce e-commerce plugin, you can ask a question in the community forum here:

  https://wordpress.org/support/plugin/woocommerce/

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:

  https://login.wordpress.org/register