PayPal details keep being replaced

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  jademariewalk · Member · Dec 7, 2017 at 11:02 pm

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  The last 6 months I’ve had a serious problem.

  Every now and then I’ll go to login to my website through wp-login, and my password will have been changed.

  Whenever this has happened, and I finally change my password to get back in, my PayPal details have been replaced with someone else’s email address. I have indeed lost a few sales through this problem.

  I’ve had three different WDs say they’ve fixed it. But it just keeps happening.

  I have changed all passwords including FTP and cPanel. I don’t understand how this keeps happening? I’ve also had security scans, and more tight password software. Still happens.

  One WD believes I should try and change hosts. I’m currently using Netregistry.

  What should I do?

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  timethief · Member · Dec 7, 2017 at 11:23 pm

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  Hi there,

  You are posting to the wrong support forum. That site is not on our WordPress.COM servers and we cannot help you here.

  jadewalker.com.au is hosted by NetRegistry Pty
  Name Servers:
  ns1.netregistry.net
  ns3.netregistry.net
  ns2.netregistry.net

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, run different theme versions of themes with the same names, and many people get confused about the two. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The WordPress.ORG support forums are at http://wordpress.org/support. The WordPress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service