Paypal Donate button works for some, but not for others- browser?
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I set up an paypal donate button for auction tickets which links to paypal and after check out back to wp to a registration form I made which is sent to me. It has worked for some people but now we are getting more and more calls from people who are having problems, eg. paypal button doesn’t link anywhere. I informed about browser issues but I can’t expect people to work on their browser settings, empty their caches/cookies just so they can donate us. Is there something I can change in the blog to make it work? Thanks for your help as otherwise we will have to take the online payment down.
The blog I need help with is: (visible only to logged in users)
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Hm, there’s really no reason for that to not work. It’s just a simple linked image, like any other linked image.
I imagine it’s definitely something very off in their browsers, or they’re just coming up with odd reasons to avoid donating.
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LOL, at the least then the problem would not be technical. Thank you macmanx.
Most calls we get from members (who will go on sending a check) and there are actually more who have problems than don’t have problems.
Any chance it could be caused by ‘disable third party cookies’ browser settings and the fact that we have our paid domain name as well as subpages with .wordpress.com? (which could create cookie problems) -
No, it definitely wouldn’t be a cookie setting. It’s still just an image with a link, you really can’t affect those any more than you can affect any link. :)
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There is also a members only area with password. I get the same feedback there. Some just can’t login while they are on the phone with someone else member who can. All about the browser?
Is there any other thing I can tell people to try than the following:– Make sure the browser is up to date: http://www.whatbrowser.org/
– If it is not, please try updating your browser or switching to a different browser.
– If it is, please do these four things:
1. Try clearing your browser’s cache and cookies: http://en.support.wordpress.com/browser-issues/
2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/
3. Try with all browser extensions or add-ons temporarily disabled.
4. Try enabling HTTPS: http://en.support.wordpress.com/https/Thank you so much.
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